Customer care
Returns and refunds policy
This policy explains how MOZZI handles returns, refunds, damaged or leaking bottles, and products supplied incorrectly for orders delivered in Dubai.
Last updated: 20 September 2026Returns and refunds
Returns and refunds are assessed on a case-by-case basis. Please contact MOZZI before returning a product so that we can review the problem and provide the appropriate instructions.
Damaged or leaking products
If a MOZZI bottle arrives damaged or leaking, please report the problem as soon as possible and within 24 hours of delivery. After the problem has been reviewed, the affected product can be returned and replaced.
Incorrect products
If you receive a product that is different from the product you ordered, please report it as soon as possible and within 24 hours of delivery. The incorrect product can be returned and replaced.
How to report a problem
Email mozziinfo@mozzi.co and include:
- The name used for the order
- Your order details
- A short description of the problem
- Photographs or video showing damage or leakage, where relevant
We aim to respond within 24 hours. Please wait for return instructions before sending a product back.
Delivery responsibility
StanRoq LLC carries the delivery risk until the driver records proof of delivery with a photograph. Delivery issues are assessed case by case according to responsibility.